Shipping Policy
Every 904Store item is made to order just for you. We work with our print-on-demand fulfillment partner, Printful, to print, pack and ship each piece after you place your order. That’s how we keep waste low and keep new designs coming.
How Long Will My Order Take?
Your total delivery time is production time + shipping time.
- Production: usually 2 to 7 business days, depending on the item and order volume. Busy seasons (like the holidays) can take a little longer.
- Shipping: depends on the shipping method you choose at checkout and your location.
Orders with multiple items may ship in separate packages if they’re made in different facilities. You won’t be charged extra if that happens.
Shipping Rates
Live shipping rates are calculated at checkout based on your items and address. For a typical US order, options include:
- Flat Rate: from $4.95
- Flat Rate (CO2 offset): from $5.04, which helps offset the carbon emissions of your delivery
- Express: from $9.99
Final rates and estimated delivery dates are always shown at checkout before you pay.
Where We Ship
We currently focus on shipping within the United States. If you’re outside the US and want some 904 gear, email us at duuuval@904store.com and we’ll see what we can do.
Tracking Your Order
As soon as your order ships, you’ll get an email with a tracking number and link. If you haven’t received a shipping email within 7 business days of ordering, check your spam folder and then reach out with your order number.
Double-Check Your Address
Please make sure your shipping address is complete and correct before you place your order, including apartment or unit numbers. We’re not responsible for orders shipped to an incorrect or incomplete address entered at checkout. If a package comes back to us because of an address issue, we’ll contact you to reship it, and you may need to cover the new shipping cost. If you spot a mistake right after ordering, email us immediately. Because production starts quickly, we can’t always make changes.
Lost or Stolen Packages
If tracking shows your package as delivered but you can’t find it, please check with neighbors, your building’s mail room, and your local post office, then contact the carrier. If it still doesn’t turn up, email us at duuuval@904store.com with your order number and we’ll help you file a claim with the carrier. We’re not able to replace packages that tracking confirms as delivered to the address provided, but we’ll always do our best to help.
If your package seems stuck in transit with no tracking updates for an extended period, let us know and we’ll look into it with our fulfillment partner.
Questions?
Email duuuval@904store.com. We’re happy to help.