Refund & Returns Policy
Every 904Store item is printed just for you after you order. Because of that, we handle returns a little differently than a big-box store. Here’s how it works.
Wrong Size or Changed Your Mind
Since each piece is made to order, we can’t accept returns or exchanges for the wrong size, a color you didn’t love, or a change of mind. Please check the size guide on each product page before ordering. Measure a shirt you already love and compare. When in doubt, size up, especially for our heavyweight and garment-dyed tees.
Misprints, Defects or Damage: We’ve Got You
If your order arrives misprinted, defective or damaged, we’ll make it right with a free reprint or a full refund for the affected item. To qualify:
- Report the issue within 30 days of delivery.
- Include your order number.
- Attach clear photos showing the item and the problem (for example, the print flaw, defect or damage, and the shipping label if the package was damaged).
In most cases you won’t need to send the item back. We’ll let you know if we need it.
Please note that small variations in print placement and color are normal for print-on-demand products. Garment-dyed items are dyed after they’re made, so slight shade differences are expected and are part of the look.
Wrong Address and Returned Packages
If a package is returned to us because the shipping address entered at checkout was incorrect or incomplete, or because it went unclaimed, we’ll contact you. We can reship the order once you confirm the right address and cover the new shipping cost. Packages returned this way aren’t eligible for a refund.
Cancellations
Production starts fast, so we can only cancel an order if it hasn’t gone into production yet. Email us as soon as possible and we’ll do our best.
How to Start a Claim
Email duuuval@904store.com with:
- Your order number
- The item(s) affected
- A short description of the issue
- Photos of the item and the problem
We’ll respond within 1 to 2 business days. Approved refunds go back to your original payment method. Depending on your bank or payment provider (including Affirm, Afterpay or Klarna), it may take 5 to 10 business days to appear.