Frequently Asked Questions
Where are you based?
Right here in Jacksonville, Florida, the 904. We’re a local brand celebrating Duval: the beaches, the river, the neighborhoods and the people. We’re online-first for now, so keep an eye on our socials for pop-ups and local events.
How long will my order take?
Everything is made to order, so production usually takes 2 to 7 business days, plus shipping time. Most US orders arrive within about 1 to 2 weeks total, and Express shipping at checkout gets it to you faster after production. Full details are in our Shipping Policy.
How much is shipping?
Live rates are calculated at checkout. For a typical US order, Flat Rate starts at $4.95, CO2-offset shipping starts at $5.04, and Express starts at $9.99. You’ll get a tracking link by email as soon as your order ships.
How do I pick the right size?
Every product page has a size guide. The easiest trick is to lay your favorite shirt flat, measure it, and compare. Our garment-dyed heavyweight tees and long sleeves have a relaxed fit, and our classic tees fit true to size. Between sizes? Size up.
Can I return or exchange something?
Because every item is printed just for you, we can’t take returns for wrong sizes or changes of mind. But if anything shows up misprinted, defective or damaged, email us within 30 days of delivery with photos and we’ll send a free reprint or a refund. See our Refund & Returns Policy.
How should I wash my 904 gear?
To keep your prints looking fresh, turn garments inside out, wash cold on gentle, and tumble dry low or hang dry. Don’t iron directly on the print and skip the bleach. Garment-dyed pieces may fade a little over time, which only adds to the vintage feel. For the fanny pack and trucker hat, spot clean with a damp cloth.
Do you do custom or bulk orders?
Yes! Local businesses, sports teams, schools, family reunions, tailgate crews and events can reach out about custom or bulk 904 merch. Email duuuval@904store.com with your idea, quantity and date, and we’ll get back to you.
What makes a good 904 gift?
Pretty much everything here. Our 904 trucker hat and stickers are easy wins for stocking stuffers and care packages, a City Scene tee is perfect for the Jax transplant who just fell in love with the city, and the 904 letterman jacket is the big-gift move for the Duval diehard who has everything. Shopping for someone who moved away? Send them a little piece of home.
What payment methods do you accept?
We accept all major credit and debit cards and WooPay. You can also split your purchase into installments with Affirm, Afterpay or Klarna at checkout, where eligible.
I have a question about my order. Who do I contact?
Email duuuval@904store.com with your order number and we’ll get back to you within 1 to 2 business days.